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Order Information

Tony Lama Boot Shop.com gladly accepts the following payment types:

• Money Order / Personal Check
  •  Must be drawn on a US bank and in US dollars
• Credit Card
  • Visa • MasterCard • Discover • American Express
• PayPal
  • May be selected during checkout using our
    shopping cart or sent directly to our paypal account at
    paypal ID ( Paypal@TonyLamaBootShop.com )

• Use our online shopping cart system and our SECURE payment system 
• Call in your order to 215-355-3002
  (9am - 9pm Sunday through Saturday -- Eastern Time)
• Fax it to (215) 355-4919 (24 hours a day)
• Email your order to orders@tonylamabootshop.com
• Mail it in, our address is:

Tony Lama Boot Shop.com
PO Box 351
Feasterville-Trevose, PA 19053-0351  USA

Be sure to include your telephone number and email address on all orders in case there are any questions. 

When will my Order Arrive?

Orders are typically in transit within 24 hours.  If you select FREE UPS Ground Shipping for U.S. shipments, you can expect to receive your order at your front door 4 to 7 days after you place your order.

Orders shipped UPS Ground Expedited Upgrade, 3 Day Select, 2nd Day Air or Next Day Air will arrive quicker than the times shown above.

Tony Lama Boot Shop’s 110% Best Price Guarantee can help you save more on your purchases. To get the low price guarantee from us, please give us a call at 215-355-1776 or follow the link above.

For price matches from a print ad please fax your request, including contact information plus a copy of the ad to 1-215-355-4919, in large block letters write PRICE MATCH across the first page. For more information, please call 1-215-355-3002 for complete details.

For other questions about price matching, please e-mail us at BestPriceGuarantee@TonyLamaBootShop.com

Free Exchange Shipping

At the Tony Lama Boot Shop we are committed to getting you into a correct fitting comfortable boot. Should a boot not fit correctly, simply return the boot to us within 45 days and we will send a replacement pair to you free.

No sales Tax

Located in Pennsylvania, we are home to tax free clothing shopping.

Satisfaction Guaranteed

Welcome to our website and thank-you for considering the Tony Lama Boot Shop for your purchase. 

We may not be able to offer you a friendly hello or a smile as if you were in one of our stores but we still want you to have an enjoyable shopping experience with us.

Our primary goal is your total satisfaction with your purchase, we stand behind what we sell 100% and we will go that extra mile to ensure this. 

My name is Jim Wallace, I am the General Manager of Tony Lama Boot Shop.com and you have my word on it! My number is 215-355-3002 extension 105 and I will personally assist you, prior to your purchase, with your purchase and after your purchase if the need should arise.

If you are not satisfied for any reason within 45 days from the date of purchase with the item(s) ordered from us, simply return it in its original unworn condition along with original packaging for a refund or exchange*.

Complete details regarding returns or exchanges may be found at the links above. Prior authorization should be made for all returns by calling 215-355-3038 during regular business hours or by sending us an e-mail at: returns@tonylamabootshop.com. Please give your name, address, telephone number, order number and the style of the item you are returning. 

All returns should be sent to:

Tony Lama Boot Shop
1135 Crescent Ave.
Feasterville-Trevose, PA 19053-3610

* Shipping and handling charges are non-refundable. Other fees may apply, please see links above for complete return and exchange information

100% Safe Purchase Guarantee

Tony Lama Boot Shop protects you while you shop here so that you never have to worry about credit card safety. Our secure server employs the safest and most secure technology available.

When you shop at Tony Lama Boot Shop you will be one of our many customers who have safely shopped with us without credit card fraud. There have been no reports of loss since we started sales on the internet many years ago.

THIS IS A SECURE SITE. Before any private information is sent to 
Tony Lama Boot Shop, you will be transferred to our SECURE SERVER (Authorize.net) or (PayPal) to ensure your transaction is safe & secure.

Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

We guarantee that every transaction you make here will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping with us.

1. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Tony Lama Boot Shop will cover the entire liability for you, up to the full $50.00.  Tony Lama Boot Shop will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at the Tony Lama Boot Shop website while using the secure server.

2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

100% SAFE • 100% SECURE • GUARANTEED!

To further protect our valuable customers, all paperwork which contains personal information is kept in a secure filing cabinet on our premises and is shredded upon disposal to protect you and keep your information from unauthorized parties.  Your information is never shared with any outside parties. We care about you and your privacy.

Sale Prices

Sale prices, discounts and product giveaways unless stated otherwise are available online only. Prior online sales excluded